Terms & Conditions

Diagnosis Fees

First-unit diagnosis is $150. Each additional unit diagnosed the same visit is $75. The first-unit diagnosis is waived only if that unit is repaired. Each additional-unit diagnosis is waived only if that unit is also repaired.

Example: 3 units and no repairs is $300. 3 units and 2 repairs is $75 for the unit not repaired.

Diagnosis fees are due the same day the technician is on site.

Emergency & Priority Service

$225 emergency call fee for late-night hours and/or moving ahead of other clients scheduled the same day.

Payment Terms

Normal terms are pay on completion. The repair balance is due when the work is finished. Past-due balances must be paid before new work is scheduled.

Net 30 (Special Approval)

Net 30 is a special case, discussed at diagnosis, and is not available while a prior balance is open. These jobs cannot be paid before the work is completed, so an extra $250 net-30 fee is added to the invoice.

The 30 days start the day after the repair is completed. If the full balance is paid within 31 days after the repair, the $250 fee is refunded. If it is not, the fee is earned and stays on the invoice.

Warranty

Parts ProTechs supplies, and the labor to install them, are warrantied for 30 days from completion under normal use. That warranty covers the part and the labor on that repair.

Customer-Supplied Parts

Work may be done with parts the customer supplies. CUSTOMER-SUPPLIED PARTS CARRY ABSOLUTELY NO WARRANTY, including no warranty on the part or on the labor to install it. ProTechs is not responsible if a customer-supplied part is wrong, defective, or fails.

Limitation of Liability

PROTECHS IS NOT LIABLE FOR LOST REVENUE, LOST PRODUCT, DOWNTIME, OR OTHER INDIRECT DAMAGES. LIABILITY FOR A JOB IS LIMITED TO THE AMOUNT CHARGED FOR THAT JOB, EXCEPT FOR GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.

ProTechs is not responsible for pre-existing conditions, unrelated failures, or damage from power, water, misuse, or later work by others.

Special-Order Parts

Special-order parts are non-returnable once ordered. If the repair is declined after parts are ordered, the customer pays for those parts.

Returned Payments

A returned or declined payment is a $30 fee, the Texas maximum.

Authorization

The signer confirms they are authorized to approve the work and that ProTechs may photograph the equipment and this signed work order.

Disputes

Disputes are handled in the Texas county where the work was performed.